Your Questions Answered

Everything you need to know about how House Steward works, what's included, and what to expect.

Getting Started

How does House Steward work?

House Steward is a recurring weekly or bi-weekly home stewardship program. We handle professional cleaning, all dishes washed and put away, laundry folded and staged, and rotating deep care across your entire home. You choose your cadence (weekly or bi-weekly), and the same two-person team comes to your home every week on the same day at the same time. Everything is included—no add-ons, no upsells, no surprises.

What's the first step to getting started?

We’ll keep a card on file and charge it after each visit. You’ll receive an invoice via email so you always know exactly what you’re paying for. Simple and transparent.

Do you offer one-time cleanings or move-in/move-out services?

No, we don’t offer one-time services to new clients. House Steward is a recurring weekly or bi-weekly program—consistency is what eliminates mental load and allows us to maintain our standard of care.

For existing clients, we occasionally offer one-time deep cleans or move-out services as a courtesy (additional fees apply). If you’re an existing client and need a one-time service, reach out and we’ll do our best to accommodate.

Do I need to sign a contract?

No. We don’t require contracts. You stay because you love the service, not because you’re locked in. You can pause or cancel anytime.

What's Included

What does a typical visit include?

Every visit includes:

Professional cleaning of your entire home:
Kitchens, bathrooms, bedrooms, living spaces, and all floors. We dust surfaces, wipe counters, clean sinks and toilets, vacuum carpets, mop hard floors, and leave every room reset.

All dishes washed and put away:
We wash dishes left in the sink or on counters, rinse everything thoroughly before loading the dishwasher, hand-wash delicate items with care, dry them with premium lint-free towels, and put everything away in the correct cabinets. No dishes left on racks. No water spots.

Laundry folded and staged:
We fold clean, dry laundry that’s left for us and stage it neatly (usually on your bed or a designated surface) for you to put away. Clothes are folded with care—never rushed.

Rotating deep care:
Every visit includes one deeper maintenance task (interior oven cleaning, stovetop grate detailing, refrigerator seals, range hood filters, baseboards, vents, light fixtures, and more). This ensures nothing builds up and nothing gets quietly neglected.

Beds made with fresh linens:
If you leave fresh sheets out, we’ll make your beds. If linens are already on the bed, we’ll straighten and tidy them.

Light organizing:
We straighten counters, tidy surfaces, fold throws, and restore order throughout your home.
We follow a detailed checklist to ensure consistency every visit.

Do you do laundry from start to finish?

We fold clean, dry laundry that’s left for us and stage it neatly for you to put away. As a courtesy, we’re happy to run one load from start to finish (wash, dry, fold) if needed—just let us know during your Foundation Visit.

Do you put laundry away in drawers or closets?

No. We fold laundry neatly and stage it (usually on your bed or a designated surface) for you to put away. This respects your privacy and ensures items go exactly where you want them.

What's included in "rotating deep care"?

Every visit includes one deeper care task rotated throughout the year:

  • Interior oven cleaning
  • Stovetop grate and burner detailing (degreasing, removing buildup)
  • Refrigerator seals and interior detailing
  • Range hood filter cleaning and degreasing
  • Cabinet front cleaning (kitchen and bathroom)
  • Baseboards and trim
  • Windowsills and tracks
  • Exhaust fans and vents
  • Light fixture cleaning (glass globes, accessible fixtures)
  • Dishwasher filter cleaning and internal care
  • HVAC filter replacement (standard residential filters; you provide or we purchase and bill you)
  • Deep bathroom detailing (grout, caulking, hard-to-reach areas, shower door tracks)

This ensures nothing builds up and nothing gets quietly neglected.

Do you organize closets, cabinets, or drawers?

No. We provide light organizing to restore order (straightening counters, tidying surfaces, folding throws), but we don’t do deep organizing projects like decluttering closets or reorganizing cabinets. If you need organizing services, we can recommend a professional organizer.

What about dishes? Do you wash everything?

Yes. We wash all dishes left in the sink or on counters, rinse everything thoroughly before loading the dishwasher, and hand-wash delicate items with care. We dry hand-washed dishes with premium lint-free cotton towels (kept at your home) and put everything away in the correct cabinets. No dishes left on racks. No water spots. Just a fully reset kitchen.

Scheduling & Logistics

What day and time do you come?

You’ll have the same day and time every week (or every other week for bi-weekly). We schedule based on your preferences and our availability. Visits are scheduled Tuesday through Friday, 8am-6pm.

Do I need to be home during the visit?

No. You don’t need to be home. We’ll discuss your preferred access method during your discovery call—lockbox, garage code, smart lock, or key. Our teams are background-checked and trained to work independently in your home. Many clients are at work during visits, but you’re welcome to be home if you prefer.

How long does a visit take?

Visit length depends on home size:

  • 1,500-2,500 sq ft: 3.5 hours
  • 2,500-3,500 sq ft: 4.5 hours
  • 3,500-4,500 sq ft: 5 hours
  • 4,500+ sq ft: 5.5+ hours

Our teams work efficiently but never rush. Quality always comes first.

What if I need to reschedule or skip a visit?

We understand life happens. You can reschedule or skip a visit with 48 hours’ notice at no charge. Last-minute cancellations (less than 48 hours) may incur a partial fee to cover scheduling costs, but we are a family-owned business so we understand things happen and we will do our best to work with you.

What if my regular team is sick or unavailable?

We do everything possible to keep your schedule consistent. If your regular team is unavailable, we’ll send a fully trained backup team who follows the same protocols and standards. You’ll never miss a visit.

Pricing & Payment

How much does House Steward cost?

Pricing is based on home size and ranges from $275-$550+ per visit for weekly service. Bi-weekly service is priced slightly higher per visit to reflect the additional work required when there’s more time between visits. See our Pricing page for the full breakdown.

Is the price I see on your website my final price?

In most cases, yes. Pricing reflects a typical home of that size. We’ll confirm your final price during your discovery call based on your home’s specific layout, condition, and needs. There are no hidden fees or surprise charges.

What's included in the price?

Everything. Professional cleaning, dishes, laundry folding, rotating deep care, all supplies, all labor. No add-ons. No upsells. One program, one price.

Do I need to provide cleaning supplies?

No. We bring all cleaning products, tools, and equipment. We use eco-friendly, EPA Safer Choice certified products.
For hygiene reasons, we use your vacuum and toilet brushes to ensure nothing from another home ever enters yours. We provide a high-quality mop for your home that stays at your house and is used only for your home—it’s sanitized and rinsed thoroughly after each visit.
If you have specific product preferences (allergies, sensitivities, or favorite brands), let us know and we’re happy to accommodate.

How do I pay?

We’ll keep a card on file and charge it after each visit. You’ll receive an invoice via email so you always know exactly what you’re paying for. Simple and transparent.

Do you offer discounts for long-term commitments?

No. We don’t require contracts, so we don’t offer discounts tied to commitments. Our pricing is transparent and fair from day one. You stay because you love the service, not because you’re locked into a discount.

Team & Safety

Who will be cleaning my home?

You’ll have the same two-person team every visit. Our stewards are background-checked, trained to our standards, and paid well above industry average. We hire for kindness, reliability, and attention to detail—then train them extensively on our protocols.

Are your teams background-checked?

Yes. Every steward undergoes a comprehensive background check before joining House Steward. We also require references and conduct in-person interviews.

Are you insured?

Yes. We carry general liability insurance, bonding, and workers’ compensation insurance. You’re fully protected.

What if something breaks or gets damaged?

We treat your home with care and follow strict protocols to prevent damage. In the rare event something breaks, we take full responsibility. Let us know immediately, and we’ll work with you to make it right—whether that’s repair, replacement, or reimbursement.

Service Areas

Where do you serve?

We currently serve Ann Arbor, Dexter, Saline, Chelsea, Superior Township, and Pittsfield Township. See our Service Areas page for the full list.

Do you plan to expand to other areas?

Yes. We’re planning to expand to West Bloomfield, Grosse Pointe, Birmingham, Novi, Northville, South Lyon, and other Metro Detroit communities in 2027. If you’re outside our current service area, join our waitlist and we’ll notify you when we launch in your area.

Other Questions

What if I have pets?

We love pets! Let us know during your discovery call so we can plan accordingly. If your pets are anxious around new people, we’re happy to work around their schedule (crating, separate rooms, etc.).

What if I have specific preferences or requests?

We learn your preferences during your Foundation Visit and document them for your team. Whether it’s how you like your bed made, where dishes go, or which products to avoid, we customize our service to your home.

How do I provide feedback or request changes?

You can call, text, or email us anytime. We encourage feedback—it’s how we improve. If something isn’t right, let us know and we’ll fix it immediately.

What if I'm not satisfied with a visit?

If you’re not satisfied, let us know within 24 hours and we’ll come back to make it right at no additional charge. Your satisfaction is our priority.

Can I pause service for vacation or travel?

Yes. Let us know with 48 hours’ notice and we’ll pause your service. When you’re ready to resume, we’ll get you back on schedule.

Your Home, Fully Handled

Book a call to see if House Steward is right for you.

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